Registration, Add, Drop, Refund, and Tuition Transfer requests

Registration, Add, Drop, Refund, and Tuition Transfer requests must be received by the SJSU Professional Development office by 5 PM of the 3rd business day (Monday - Friday, excluding SJSU holidays based on the SJSU Academic Calendar) prior to the First Course Meeting Date. Registration, Add, Drop, Refund, and Tuition Credit requests are honored only when submitted on an eForm. eForms must be signed (electronic signature accepted on-line) and submitted via website upload or postal mail. No telephone or email requests for Registration, Add, Drop, Refund, and Tuition Credit will be accepted.

NOTE: Merely ceasing to attend a class does not constitute an official drop. Cancellation of payment does not constitute a drop, nor does it reduce indebtedness to the university. It is the responsibility of the student to comply with the financial obligations, deadlines, and refund policies established and published for these programs.

Drop Deadline for Refund and Tuition Transfer Calculations:

Due to the fact that instructors are paid directly by course fees and that students are denied enrollment when a course is at its maximum capacity, we must limit our refund policy. The effective date of a refund is the day the form is received by SJSU Professional Development staff. A $20 processing fee will be withheld for all refund transactions except in the case a course has been rescheduled, canceled or discontinued by SJSU Professional Development. Be aware that the processing time for refunds is approximately four to six weeks. Fees are refunded according to the following parameters:

• If Drop, Refund, and Drop/Add requests are received by the SJSU Professional Development office by 5 PM of the 3rd business day (Monday - Friday, except SJSU holidays) prior to the First Course Meeting Date, then the student will receive a refund or tuition credit of 100% of Course Fees.
• If Drop, Refund, and Drop/Add requests are NOT received by the SJSU Professional Development office by 5 PM of the 3rd business day (Monday - Friday, except SJSU holidays) prior to the First Course Meeting Date, then no refund or tuition credit will be issued for any reason, including, but not limited to, family emergencies or business travel. There are no exceptions.

NOTE 1: Any book or course materials that SJSU Professional Development purchases on behalf of a course participant or student are NOT subject to refunds, e.g. SHRM Learning System, etc. Certificate application fees are not refundable.

NOTE 2: Tuition Transfers, as a result of a Drop/Add request, can only be applied within the same term and are not available from one term to another. If you cannot find a course to replace the drop within the same term, it is considered a refund and you must complete a Drop/Refund request (not a Drop/Add request). See above Refund Policy for details.